Technical Support for Making Payments

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Tuition Payment Video Tutorial

How to Make a Payment

Who do I contact for payment support?

Payment support is available online through the Virtual Lobby and in-person at a Cashier's office near you.

To view all the options to connect with support, please visit the Cashier department's contact page.

 

How do I fix the error message, “You are not authorized to access the page?”

Are you having problems to go to "Make a Payment or Set up Payment Plan" link? If the error message “You are not authorized to access the page” is showing on the screen. It is because your browser’s cookies were not enabled. Please follow the instructions below to enable cookies.

Once enabled, try “Make a Payment or Set up Payment Plan” link again. If not successful, please call HCC Help Desk @ 713-718-8800. 

Internet Explorer

  • Select the Tools menu and then choose Internet Options
  • Click on the Privacy tab.
  • Click on the Sites button.
  • In the “Address of website” field, enter: http://commerce.cashnet.com
  • Click on the Allow button.
  • Click OK, and then OK again to save the settings.

Google Chrome

  • Click on “Customize and control Google Chrome” (the wrench icon in the upper right) Select Options.
  • Click on “Under the Hood”.
  • Under “Privacy”, click on the Content Settings button.
  • In the Cookies section, select “Allow local data to be set” to enable for all sites.
      • Select “Block sites from setting any data.”
      • Click the Manage exceptions button.
      • In the Pattern field, enter: http://commerce.cashnet.com
      • Choose on the Allow button.

Firefox

  • Select the Tools menu and then choose Options.
  • Select the Privacy panel.
  • In the “Firefox will” dropdown, select “Use custom settings for history”
  • To enable for all sites, check the “Accept cookies from sites” and “Accept third-party cookies” checkboxes.
  • For a more restrictive setting:
      • Uncheck the “Accept cookies from sites” and “Accept third-party cookies” checkboxes.
      • Click on the Exceptions button.
      • In the “Address of web site” field, enter: http://commerce.cashnet.com
      • Click on the Allow button, and then on the Close button.
      • Click on OK to save

Safari

  • Select the Edit menu and then choose Preferences (or choose Preferences from the cog icon in the upper right).
  • Click on the Advanced tab
  • Click on the Change Settings button.
  • Click on the Privacy tab.
  • Click on the Sites button.
  • In the “Address of website” field, enter: http://commerce.cashnet.com
  • Click on the Allow button.
  • Click OK, and then OK again to save the settings.

 

How do I make an international payment with Flywire?

Houston City College (HCC) partners with Flywire to streamline the international payment process. Follow the steps below to complete your tuition or fee payment from outside the U.S.

Step 1: Sign-In Your Student Account

  • Go to the Student Sign-In page and enter your HCC User ID and Password.
  • If you are a new user or forgot your credentials, click First Time or Forgot My User ID for help.

Step 2: Access Your Financial Account

  • From your student homepage, select the Financial Account tile.
  • Choose Make a Payment/Set Up a Payment Plan.
  • Choose the fees or charges you would like to pay.
  • Click Continue to proceed.

Step 3: Choose Payment Method

  • From the list of payment options, select International Payment – Flywire.
  • Click Continue.
  • Select your country or region.
  • Choose a payment method (e.g., bank transfer, credit card) based on what is available in your region.
  • Click Next.

Step 4: Create a Flywire Account

  • You will be asked to create a Flywire account to track your payment.
  • Provide a valid phone number (international or domestic) to receive payment updates via SMS.
  • Agree to Flywire’s Terms of Use and Privacy Policy.
  • Click Next to continue.

Step 5: Enter Payer Information

  • Enter the name and address of the person making the payment.
  • Indicate the payer’s relationship to the student.
  • Choose the payment type:
    • Student Account Payment
    • Admission Deposit (for International Orientation or Application Fees)
    • Other
  • Click Next.

Step 6: Review and Confirm

  • Verify that all payer and student information is correct.
  • If changes are needed, click Previous.
  • If correct, click Pay to proceed.

Note: Your payment will now be marked as pending. You must complete the wire transfer to Flywire.

Step 7: Download Payment Instructions

  • Click Download Authorization Letter and Instructions.
  • This document contains Flywire’s bank account information and instructions for completing the wire transfer.

Step 8: Initiate the Wire Transfer

  • Take the downloaded instructions to your bank or use your bank’s online/phone banking platform.
  • Be sure to:
    • Send the funds in the correct currency (usually Euros).
    • Select “OUR” for wire transfer charges.
    • Include the provided Payment ID to avoid delays.

Step 9: Notify Flywire

  • After completing the wire transfer, return to the Flywire portal.
  • Click I’ve Sent the Funds to alert Flywire that your payment is on its way.

Step 10: Monitor Payment Status

  • You will receive email updates as Flywire processes your payment.
  • You can log into your Flywire account at any time to track progress.