Virtual Lobby

Looking for live virtual support to apply, enroll and cover costs? We’re here for you! Choose a service from the menu below to connect with our virtual support team during business hours.

Female student using her laptop

Virtual Services Available

A valid picture ID will be needed to change any information on student records. You may be asked to provide this information on camera.

Monday – Friday, 9 a.m. – 4 p.m.

Please note: Wait times may be longer during peak periods.

Visit our Virtual Support Services lobby for help with general questions on admissions, on-boarding requirements, class information, registration, student account resolution, campus location/hours of operation, available student resources and more. Our triage staff will help assist you or will direct you to the appropriate virtual department for assistance.

Note: Long wait times may occur during peak periods. 

Before Selecting a Service:

  • Enable your mic and camera.
  • Enable pop-ups from hccs.edu. Pop-up blockers will stop your call from launching.

Visit the Bursar/Cashier Lobby for help with installment payment plans, tuition waivers and exemptions, refunds, 3rd party billing, and payment of testing fees.  Select the blue button below to connect with a live representative. You’ll receive real-time queue updates during your wait.

Before Selecting a Service:

  • Enable your mic and camera.
  • Enable pop-ups from hccs.edu. Pop-up blockers will stop your Virtual Lobby video call from launching.

The HCC Financial Aid team helps you access available funding, including grants, scholarships, Work-Study, and student loans. Select the blue button below to connect with a live representative. You’ll receive real-time queue updates during your wait.

Before Selecting a Service:

  • Enable your mic and camera.
  • Enable pop-ups from hccs.edu. Pop-up blockers will stop your call from launching.

For personalized support and guidance, look no further than our Veteran & Military Affiliated Students Success (VMASS) Office. Our team is dedicated to helping you enroll and maximize all eligible benefits. Select the blue button below to connect with a live representative. You’ll receive real-time queue updates during your wait.

Before Selecting a Service:

  • Enable your mic and camera.
  • Enable pop-ups from hccs.edu. Pop-up blockers will stop your call from launching.

Connect with your Designated school officials (DSOs) to process and issue your Form I-20, monitor your F-1 status, and maintain F-1 records in the Student and Exchange Visitor Information System (SEVIS). DSO meeting hours are Monday - Thursday, 9 a.m. - 4 p.m. Central Standard Time. International Virtual Lobby is open for general questions on Friday, 9 a.m. - 4 p.m. No appointment is required. Please click here to view your assigned Designated School Official (DSO).

Select the blue button below to connect with a live representative. You’ll receive real-time queue updates during your wait.

Before Selecting a Service:

  • Enable your mic and camera.
  • Enable pop-ups from hccs.edu. Pop-up blockers will stop your call from launching.

Virtual Lobby Permission Instructions

  1. Accepted Browsers

    Desktop Browsers

    • Google Chrome
    • Microsoft Edge,
    • Safari

    Mobile Browsers

    • For Android = Google Chrome
    • For Apple = Safari or Google Chrome

  2. Allowing Camera and Microphone Permissions for Desktop

    Google Chrome

    • Navigate to HCC Virtual Lobby webpage in Google Chrome.
    • Select the lock icon in the address bar.
    •   Choose “Site settings.”
    •  Set the following permissions to “Allow”:
    •  Camera
    • Microphone
    • Refresh the page

    Microsoft Edge

    •  Navigate to HCC Virtual Lobby webpage in Microsoft Edge.
    •   Select the lock icon in the address bar.
    •  Choose “Permissions for this site.”
    • Set the following permissions to “Allow”:
    • Camera
    • Microphone
    • Refresh the page.

     
    Mozilla Firefox

    •  Navigate to HCC Virtual Lobby webpage in Mozilla Firefox.
    • Select the lock icon in the address bar.
    • Choose “Connection secure,” then select “More Information.”
    •   Open the “Permissions” tab.
    • Set the following permissions to “Allow”:
    • Use the Camera
    • Use the Microphone
    • Refresh the page.   

  3. For Mobile

    The user will be prompted to allow the Camera and Microphone in the preferred browser upon submitting the inquiry form.

Contact Us

We are here to help. On-campus and virtual support options are available.

Campus Locations